Shipping policy
Shipping Policy — Solum Botanics
Overview
Thank you for shopping with Solum Botanics. We are committed to delivering your premium botanical supplements safely and efficiently. Please review our shipping policy below for details on processing times, delivery estimates, and more.
Order Processing
All orders are processed within 1–3 business days after your order is placed. Orders are not processed or shipped on weekends or federal holidays. If we experience a high volume of orders, processing may be slightly delayed, but we will do our best to get your order out as quickly as possible. You will receive a confirmation email with your order details once your purchase has been placed, and a second email with tracking information once your order has shipped.
Shipping Times
Once your order has been processed and shipped, estimated delivery is 4–6 business days within the United States. Please note that business days do not include weekends or federal holidays. Total estimated time from order to delivery is 7–9 business days. Delivery times are estimates and are not guaranteed, as they may vary depending on your location and carrier conditions.
Shipping Rates
We offer the following shipping options at checkout: Standard Shipping (4–6 business days) is available on all orders. Shipping rates are calculated at checkout based on your order weight and destination. Free shipping promotions may be offered from time to time — follow us on social media or subscribe to our newsletter to stay updated.
Order Tracking
Once your order ships, you will receive an email with a tracking number and a link to track your package. Please allow up to 24 hours for tracking information to update after receiving your shipping confirmation. If you have not received tracking information within 4 business days of placing your order, please contact us.
International Shipping
At this time, Solum Botanics ships within the United States only. We are working on expanding our shipping to international destinations in the future. Please sign up for our newsletter to be the first to know when international shipping becomes available.
Shipping Delays and Issues
While we do our best to ensure timely delivery, Solum Botanics is not responsible for delays caused by carriers, weather events, natural disasters, customs processing, or other circumstances beyond our control. If your package appears to be lost or has not arrived within 15 business days of your shipping confirmation, please reach out to our support team and we will work with the carrier to resolve the issue.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and photos of the issue. We will arrange a replacement or refund as quickly as possible.
Contact Us
If you have any questions about your shipment or this shipping policy, please don't hesitate to reach out:
Email: support@solumbotanics.com
Response time: Within 24–48 business hours